In this Help Center article, we will walk you through the steps to get Attentive connected as a destination in the GrowthLoop web application. Once connected, you will be able to send your audience segments to Attentive for marketing activation!

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Prerequisites

Before you begin this process, you must have an Attentive SFTP account set up for you. If you haven’t yet requested an SFTP account, please contact your designated Attentive Client Strategy team member or White Glove team (whiteglove@attentivemobile.com). You will be required to provide an email address that will be used to manage the SFTP account and reset the password.

When you sign into the GrowthLoop platform, navigate to the Destinations tab on the left sidebar and click New Destination in the top right corner.

When the Select Destination window pops up, type Attentive into the search bar and click Add Attentive.

Clicking “Add Attentive” will require you to select/insert the following information:

Destination Info:

• Destination Name: This is how the destination will be named and referred to in to the app going forward. It is helpful to make this name “marketer friendly” so everyone on your team knows its purpose.
• Sync frequency: This is the default frequency audiences will be synced to a destination. Marketers can always change frequency of an export to Attentive, but this sets the default.

Credentials:

• Client Domain: URL used to access your Attentive application.
• FTP Username: This is your Attentive Username when setting up your SFTP account.
• FTP Password: This is your Attentive FTP Password when setting up your SFTP account.

Go ahead and select Create, and we’ll validate we have all the proper permissions to load audience data to Attentive.

You should now see Attentive in your list of connected destinations!

Exporting to Attentive

To export an audience, you’ll need to build one first. Click New Audience and Create your New Audience.

Once you finish building the audience, click Export Audience

In the Audience Export view, search for your Attentive Destination.

By default, the name field will auto populate to your audience name so you can easily find it in your destination. You can then select your campaign type, export schedule, and sync end date.  Click the Start Export button.

When you export an audience to Attentive, you can log in to your Attentive account and navigate to the Audience > Segments tab. Here, you will find your newly exported audience in the list. Depending on the size of the audience, exports can take up to 30 minutes to populate.

And that’s it! You’ve successfully exported an audience to Attentive to execute your campaigns!

Checking export activity on your previously exported audiences is easy.  Navigate to any previous exported audiences and click the Exports tab to check the progress of all your export activity.

Experiencing any issues when connecting to Attentive?  Reach out to us at solutions@growthloop.com and we’ll be in-touch shortly to help resolve the matter!

Looking for other, helpful how-to’s for connecting your favorite marketing and sales destinations? Click Here to find more in our Help Center!

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