2. Unlock real-time customer data for marketers and AI
Effective marketing isn’t just about moving fast, it’s about staying nimble, testing, and iterating. And you can’t do that without accurate, real-time customer data.
Nearly half of marketers surveyed cited data analysis and insights (46%), campaign development (45%), and personalization at scale (44%) as their biggest bottlenecks. And those numbers don’t surprise me at all. Many organizations I talk to face similar issues — marketers struggle to get their hands on usable data, and when they do, it takes time to analyze.
Just 46% of marketers said they have a fully centralized and actively used single source of customer truth. Nearly half of those teams (44%) reported seeing significant revenue increases in the last year. Of the 54% of teams with partial or no centralization, just 8% achieved significant revenue increases.
Whether it’s a marketer or an AI agent, the data they access must be centralized and accurate — a single source of truth in the enterprise cloud. This allows for real-time access, keeps sensitive data in place, and enables marketers to move more quickly from insight to execution.
3. Layer in AI to supercharge campaigns and compound growth
There’s no denying the hype around AI. And the hype is deserved. But I’ve also seen companies get distracted trying to apply AI everywhere at once, rather than starting where it delivers the most value.
The biggest productivity gains from AI happen when it turns data into real-time insights and accelerates campaign testing and iteration. Marketers still need to bring the strategy, the creative direction, and the instincts that resonate with customers. But a well-trained AI agent can test 100 different customer segments faster and more thoroughly than a person ever could.
In our survey, marketers reported using autonomous AI for the following use cases, empowering them with analytical insights to accelerate execution:
Generating insights and recommendations (26%)
Predicting customer behavior (19%)
Optimizing campaign journeys (19%)
The takeaway: don’t chase shiny AI demos. Use it where it drives real acceleration and compounds growth.