The UI is clear and intuitive from the first go, but the interactive elements aren’t as clearly visually defined as with Hightouch and Census, because the contrast isn’t pushed to the max.
To make the onboarding process easier, GrowthLoop explains exactly what you need to set up before using each of the data manipulation tools it offers. This is so you can grasp it quickly, no matter your technical expertise.
Moreover, it hides details like database connections inside organization settings, only showing the tools that allow you to manipulate data. This helps avoid overloading non-technical users with irrelevant information while still ensuring maximum functionality for data engineers.
Learning curve
All three platforms offer extensive documentation on data sources and destinations. But Hightouch and Census assume you have SQL knowledge, while GrowthLoop is simplified and expects no prior knowledge.
Hightouch's knowledge base provides extensive documentation and tutorials for all its features. It also includes specific setup guides for each data source and destination. However, it assumes you know some SQL, making its documentation tailored specifically for data engineers.
Census offers better SQL code references in its documentation than Hightouch but doesn't properly describe how to set up data sources and destinations.
On the other hand, GrowthLoop’s documentation contains many images and simple step-by-step instructions, so even a non-engineer can set up databases on their own.
Alongside the extensive documentation on all supported data sources and destinations, GrowthLoop includes video guides and explanations for each feature within the app.
Customer support
All three platforms offer extensive support across multiple channels, but only GrowthLoop offers hands-on onboarding.
Hightouch’s custom Business plan offers multiple support channels for interacting with users and addressing issues, including:
However, all of them are available only on the Business plan. According to customer reviews on G2, the customer support team is very responsive, knowledgeable, and helpful.
Census offers the same support channels as Hightouch but also includes live chat, a product roadmap partner, and a customer account manager. With the exception of live chat, these channels are only available on the Enterprise plan.
The support team has generally favorable reviews on G2, with many users praising their helpfulness.
GrowthLoop’s support team stands out with the hands-on setup and access services it provides. It also offers onboarding training sessions for your team. You can contact the customer support team by email or Slack and, if you’re on the Enterprise plan, you get a dedicated solutions architect and data engineering support.
Many G2 reviews describe the GrowthLoop team as a “joy to work with,” and pivotal for success in setup, optimization, and testing. It has also received praise for its prompt and helpful responses.
Winner: Unlike Hightouch and Census, GrowthLoop offers hands-on setup and team onboarding training sessions on all pricing plans. It also has a lower learning curve and a better user interface for beginners. But don't take my word for it, try GrowthLoop’s onboarding process yourself here!