Generative AI and AI agents are maturing
The AI maturity and adoption curve has grown exponentially in the last year. Now, Gartner is predicting that 40% of enterprise applications will have task-specific AI agents by 2026, up from roughly 5% now. This rapid growth means organizations leveraging this technology must find a way to evolve alongside the agentic AI and incorporate it into their workflows.
A first-party data strategy is imperative
Increased privacy regulation, along with the growth of walled gardens, has made a first-party data strategy a requirement for enterprise companies. Consumers’ personalization expectations mean that companies need to have a cloud-based, single source of truth for customer data to power marketing campaigns.
Old org structures can’t keep up
Those personalization expectations are also disrupting traditional organizational structures. The traditional campaign hierarchies and siloed channel functions can’t keep pace with the need for real-time personalization. And that pace matters — 31% of those surveyed by BCG Global Consumer Radar Survey said they’d categorize personalization as positive if it made the experience faster or easier.
CMOs need to show revenue impact from AI
As organizations adopt AI, marketing and technology leaders need to show their CEOs and boards how this technology is paying off. According to PwC, roughly half of CEOs expect generative AI to increase profitability in the next year. And with AI automating more marketing campaign execution, marketing teams will have to shift to incremental measurement (vs. traditional attribution measurement), as it provides a better framework for measuring AI-driven impact across channels.